Symantec unlock server group error

Warning Error : ¨Can't communicate with the Server Group¨

Cara 1 :

Reset the

Reset the LoginCaCertIssueSerialNum registry value on Primary server

Stop the Symantec AntiVirus service

In registry go to HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LanDesk\VirusProtect6\CurrentVersion\ScSComms\LocalData

1. 
   In the right pane, double-click the LoginCaCertIssueSerialNum value.
2. Under Base, click Decimal.
3. If the Value data box shows a number that is larger than 256, then replace with a 1.
4. Click OK.
5. Close Registry
6. Start the Symantec AntiVirus service.

Cara 2 :

With the desription of the issue it looks like the accounts key is corrupt. It is located under HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion.

copy and paste the following contents in a notepad and save it as filename.reg under all file types.

Take a back up of the same  registry key and delete it.

Double click the new reg file to add it  to the registry.

******************************************DONT COPY THIS LINE***************************************************

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\Accounts]

"user-admin-p"="s7CxGC0ZiW1Fk7mJV2Lcn8Gso+245G0khV/EvY5Z8zs+NY0="

"user-admin-r"="20ABEC27837266AF34AE6C0A2683B5BB4714B6B7F34"

******************************************DONT COPY THIS LINE***************************************************

Then run the iforgot.exe the ususal way.The user name is admin(case sensitive)

Cara 3 :

Schedule untuk restart server.........